Feedback from previous guests about their experience.
78%
liked the hotel and would stay again
Great location
Variety in dining
Inconvenient room access
Unfulfilled room promise
7.8/10
Very good
Rooms
7.6
Location
9.0
Service
7.6
Dining
7.6
Guest reviews
7.8/10
based on 8 reviews
4/5
based on 1647 reviews
7.7
7.7/10 based on 2652 reviews
#10 of 42 hotels in Mainz based on Tripadvisor
David
United Kingdom,
September
2023
8.6/10
The hotel is conveniently located by the beautiful Rhine River, making it easy to stroll along the riverside or walk to the city center. The rooms have a bathtub, which we enjoyed, and the AC was greatly appreciated, although they were a bit dusty. The service was friendly and helpful, offering amenities like room service, dry cleaning, and laundry. Dining at the outdoor cafe by the river walk was wonderful, but the curry dish tasted awful. The location couldn't be better for exploring Mainz and enjoying the views of the Rhine River.
Rooms
8.0
The rooms with a bathtub and AC were nice, but a bit dusty.
Service
9.0
The service was friendly and helpful, offering various facilities for guests.
Location
10.0
The hotel is ideally situated on the beautiful Rhine River, perfect for walks and exploring the city.
Dining
7.0
Dining at the outdoor cafe by the river walk was a standout experience, although one dish was disappointing.
Facilities
The hotel offers a variety of amenities and services, enhancing the overall stay.
Walter
United Kingdom,
September
2023
7.2/10
The hotel offers spacious and comfortable rooms with a fridge, perfect for a quick visit to Mainz. The staff could improve their knowledge of transportation but the location is fantastic. The dining experience is varied, and the hotel facilities are good.
Rooms
9.0
The rooms were clean, tidy, and comfortable with a fridge.
Service
5.0
The staff were not very helpful but room service, dry cleaning, laundry, and pet amenities are available.
Location
8.0
The hotel's location is fantastic for enjoying Mainz with a comparable price in the area.
Dining
7.0
The dining was of good quality and varied, with professional service.
Facilities
7.0
The facilities are good with local and international dishes available.
Sidney
United States,
August
2023
8.0/10
My stay at the hotel had its ups and downs. The rooms were a bit inconvenient to access, requiring multiple trips through different buildings and an overpass, but the promise of interconnecting rooms wasn't fulfilled as expected. On the bright side, the service was helpful, although a bit overzealous at times, and the location was superb for exploring the city and enjoying the views along the river. The dining experience exceeded my expectations with a delightful variety of food. Overall, a mixed but memorable experience.
Rooms
6.0
Navigating to the rooms was a bit of a maze, involving elevators, overpasses, and quite a distance from the main areas. Interconnecting rooms were not as advertised.
Service
8.0
The service from the car park to the hotel staff was notably supportive, although a tad too eager at times, such as clearing tables too promptly.
Location
9.0
The location couldn't have been better for exploring the city and enjoying the riverside ambiance, with easy access to cruise ships and a pleasant outdoor lounge with waterfront views.
Dining
9.0
The dining experience was wonderful, offering a fantastic variety of food and exceptional customer service. The outdoor cafe with river views was a definite highlight.
Facilities
Great location
Inconvenient room access
Ken
United States,
July
2023
7.8/10
Staying in the hotel meant quite a walk over a bridge to reach the rooms, far from the lobby, restaurant, and river walk. The rooms were clean and had everything one could need, although the layout might not be ideal for disabled individuals, making one feel like they're venturing into the 'old' even before their time.
Rooms
7.0
The rooms were clean and equipped with all necessities.
Service
7.0
However, there were some inconsistencies in cleanliness standards observed during common area maintenance.
Location
9.0
The location couldn't be better, offering easy access to the city with picturesque views of people jogging, cycling, and riverships passing by. It was perfect for our short visit to Mainz, and the price was competitive compared to other accommodations in the Alt Stadt.
Dining
8.0
The variety and abundance of food made up for any slight inconveniences.
Facilities
8.0
The hotel offered a range of amenities and services, ensuring a comfortable stay overall.
Victor
United States,
June
2023
8.2/10
The hotel offers a quiet room through an overpass crossing the road but beware of additional costs like WiFi, breakfast, and parking, significantly increasing the total price per night. Despite this, my stay was comfortable and pleasant.
Rooms
8.0
I enjoyed a quiet room in another section of the hotel, which was clean and comfortable.
Service
9.0
The service was attentive and helpful, with great customer service from the Front Desk Staff and prompt assistance whenever needed.
Location
9.0
The location was superb, directly on the Rhine river, offering a beautiful stroll and easy access to the waterfront and the convention center.
Dining
7.0
The dining options were average, and the prices for WiFi and breakfast were quite high.
Facilities
8.0
The hotel provides a range of facilities, including room service, dry cleaning, laundry, and pet amenities.
Richard
United Kingdom,
June
2023
8.2/10
The hotel provides a spacious and comfortable stay with friendly service and a convenient location overlooking the Rhein. However, the breakfast experience may not meet expectations due to overpricing and food quality concerns.
Rooms
8.0
The rooms were spacious and comfortable, especially the air conditioning.
Service
9.0
The staff were very helpful and friendly, making my stay enjoyable.
Location
9.0
The hotel's location is brilliant, overlooking the Rhein and offering a relaxing environment near the old town of Mainz.
Dining
7.0
The dining experience had its ups and downs. While the breakfast was overpriced, the variety and quality were fantastic.
Facilities
8.0
The hotel offers a range of amenities and facilities to make the stay more comfortable.
Ian
United Kingdom,
May
2023
7.4/10
The hotel is in a prime location right next to the center of town, offering excellent views of the river. The rooms were good and clean, but there were very few blankets and pillows available, and a slight smell lingered. The service was a mixed bag with cooperative staff but some misleading information about parking. The dining experience was exceptional, albeit a bit expensive. Overall, it was a great stay with a few drawbacks.
Rooms
7.0
The rooms were good and clean, but there were very few blankets and pillows available, and a slight smell lingered.
Service
6.0
The staff were cooperative, but there was some misleading information about parking.
Location
9.0
The location was excellent, with wonderful views of the river and close to everything in Mainz.
Dining
8.0
The dining experience was exceptional, although a bit expensive.
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